Warranty Policy

Warranty Policy

Last updated: October 28, 2025

This limited warranty applies to Buyorda™ water filtration products purchased from Buyorda or our authorized partners. It covers defects in materials and workmanship under normal household use.

1) What’s Covered

Manufacturing defects under normal, reasonable household use.
Leakage, cracked housing, or connector/thread defects.
Verified compatibility issues with listed models that cause improper fitting.

2) Warranty Period

Filter cartridges: 90 days from delivery for manufacturing defects (does not include performance decline due to local water quality or wear).
Accessories / non-consumables: 12 months from delivery.
If delivery date cannot be verified, the period starts 30 days after shipment.
Coverage applies to the original purchaser with valid proof of purchase.

3) What’s Not Covered

Improper installation, misuse, modification, or commercial/industrial use.
Clogging or degradation caused by high sediment/rust/minerals in source water.
Normal wear & tear or end-of-life performance decline.
Accidental damage, mishandling, or unauthorized repairs.
Products from unauthorized or second-hand sources.
Indirect losses (e.g., appliance downtime, water interruption).

4) Proof Required

Order number, purchase channel, and delivery details.
Product label / batch code photos.
Clear photos/videos of the issue and installation context.
For fit issues, include the appliance model and label photos.

5) How to Make a Claim

Submit: Email support@buyorda.com with your order details and issue description.
Approval & RMA: We review within 1–2 business days and, if applicable, issue an RMA and return address.
Pack Safely: Repack the item in its original packaging to avoid transit damage.
Inspect & Resolve: After inspection, we process a replacement or refund within 5–7 business days (bank posting may vary).

Important: Returns sent back without prior approval may be refused.

6) Remedies

If the product is confirmed defective under warranty, Buyorda may:

Replace with the same or equivalent model;
Offer parts or repair guidance;
Issue a full/partial refund if replacement is unavailable.

Shipping responsibility: For defects caused by Buyorda, return and reshipment costs are covered by us. For change-of-mind or wrong-model purchases, the buyer pays shipping.

7) Regional Application

Applies globally and does not affect any statutory consumer rights.
If local mandatory laws conflict with this policy, local law prevails for that part only.

8) Limitations & Disclaimer

To the maximum extent permitted by law, Buyorda is not liable for indirect, incidental, or consequential damages.
Third-party brand names are used only for compatibility reference and remain the property of their respective owners.